Our Privacy Policy
How we keep your data safe and the rules we abide by
Privacy Policy
How We Protect Your Privacy
Jubilee House Care Trust is committed to safeguarding the privacy of its supporters, stakeholders, and visitors to our website. We comply fully with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
How Do We Receive Personal Information?
We collect personal information only when you voluntarily provide it. This may occur in the following circumstances:
- When you contact us directly.
- When you register on our website.
- When you make a donation.
- When you subscribe to receive email newsletters.
Where specified, we may use the personal information you provide to inform you about Jubilee House Care Trust’s work, events, or updates. If you do not wish to receive such communications, you can opt out by ticking the appropriate box or contacting us directly.
What Do We Do with Your Personal Information?
We ensure your personal information is:
- Used solely for the purpose for which it was provided.
- Stored securely in compliance with UK GDPR requirements.
We continually improve our security measures to ensure your data is handled efficiently and safely. If you have subscribed to receive our email newsletters, we will use your email address solely for that purpose. Each email contains an option to unsubscribe or manage your preferences.
If you have requested information to be sent to you, we will use only the contact details you have provided for that specific purpose.
Data Controller
The Data Controller responsible for processing your personal information is:
- Data Controller: Jubilee House Care Trust
- Address: [Insert registered address]
- Phone: 01707 390107
- Email: enquiries@jubileehouse.com
Legal Basis for Processing
We collect and process your personal information based on the following legal grounds:
- Consent: For email newsletters and other direct marketing.
- Contract: When you provide services or process donations.
- Legal Obligation: When required by law (e.g., child protection disclosures).
- Legitimate Interest: For purposes like improving services or responding to inquiries.
Will We Share Your Personal Information?
We do not sell or rent your personal data to third parties. However, we may share your information in the following limited circumstances:
- With carefully selected organisations for mutually agreed purposes. You will have the option to opt out of such sharing when providing your information.
- When legally required to disclose information, such as in cases of child protection or abuse, where we may share data with social services or the police.
Data Subject Rights
Under the UK GDPR, you have the following rights regarding your personal information:
- Right to Access: Request access to your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
- Right to Restrict Processing: Request limitations on how your data is processed.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to data processing for direct marketing or legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time if processing is based on consent.
To exercise these rights, please contact us:
- Phone: 01707 390107
- Email: enquiries@jubileehouse.com
Keeping Your Information Up-to-Date
To update your preferences or amend how we communicate with you, please contact us using the details below:
- Phone: 01707 390107 (Monday to Thursday: 9:00am – 5:00pm; Friday: 9:00am – 3:00pm)
- Email: enquiries@jubileehouse.com
Changes will be actioned within five working days. However, due to data selection processes, it may take up to one calendar month for updates to take full effect.
Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. For marketing communications, we will retain your data until you opt out or withdraw consent.
Use of Cookies
Cookies are small text files stored on your browser or device to improve website functionality. We use cookies for technical reasons only and not to collect personal information. For detailed information about our use of cookies, please refer to our Cookie Policy.
Data Transfers
If your data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs).
- Adequacy decisions from the UK government or European Commission.
Security
Jubilee House Care Trust prioritises the security of your data. We employ robust security technologies and procedures, including:
- Secured servers with restricted access.
- Secure hosting with industry-standard systems.
- Firewalls and intrusion detection systems to monitor and respond to potential attacks.
Right to Lodge a Complaint
If you believe your data protection rights have been breached, you can lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: https://ico.org.uk/
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Information Provided on Our Website
The information provided on our website is intended for individuals and organisations seeking details about childcare issues, Jubilee House Care Trust’s work, and ways to get involved.
While we strive to ensure the accuracy of our content, Jubilee House Care Trust and its editors cannot be held responsible for any actions arising from its use.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Substantial changes will be clearly communicated on our website.
Contact Us
If you have any questions, suggestions, or concerns about this privacy policy, please contact us:
- Phone: 01707 390107 (Monday to Thursday: 9:00am – 5:00pm; Friday: 9:00am – 3:00pm)
- Email: enquiries@jubileehouse.com
Thank you for trusting Jubilee House Care Trust with your personal information.
CURRENT PROJECTS & FUND RAISING
Holiday Home
Our vision for the Jubilee House Coastal Retreat is to create a welcoming and accessible space where individuals with learning disabilities can relax, explore, and enjoy new experiences by the sea. We are committed to providing a safe, inclusive, and enriching environment, ensuring everyone feels supported, valued, and inspired.
Thames Path Challenge
Our Thames Path Challenge is more than just a walk – it’s an opportunity to push your limits, connect with others, and make a meaningful impact. Whether you're taking on the full 100km, a shorter distance, this challenge offers a supportive and inspiring environment where every step counts.
Decorating
Our modern institution is interested in cultivating an environment where young students can come together and learn in a creative and flexible environment. We work collaboratively with our students to achieve outstanding results.
Our Social